Finding what you need can be complicated, but we make it easy!
Customer Education
We take pride in ensuring our customers are well-informed, empowering them to make confident decisions! In today’s dynamic environment, staying updated on current events and trends is not just important, it’s essential.
By actively engaging with Subject Matter Experts, Diverse Resources and remaining connected to the world around us, we equip our customers with the knowledge they need to excel in their business pursuits. Together, we cultivate a culture of confidence and informed decision-making to drive success.
Energy
Todays Business's have increasing pressure from Customers, New regulations, and Investors to not only be environmentally conscious but sustainable in energy use.
AppDirect provides a Suite of energy solutions through various providers across the country.
Bi101 & AppDirect Expedites Energy from A-Z!
The dramatic surge in natural gas prices (over 350% since 2020) and electricity prices (over 100% year-to-date in Texas) has created significant challenges for businesses nationwide due to unpredictable energy costs and the lack of internal resources and expertise to identify cost-effective solutions.
We can help your business navigate these intense energy markets through access to over 40 leading retail energy providers and multi-year contract options, an automation of energy procurement from pricing to booking, and a Marketplace with energy experts to assist throughout the implementation process.
Whether your business is in a Deregulated or Regulated area, Bi101 & AppDirect can help you reduce energy expenses and achieve sustainability goals.
Distributed Generation: The deployment of on-site energy generation, such as solar power, is a key solution. This helps businesses save on energy rates and reduce their environmental impact. Additionally, businesses can benefit from tax incentives and rebates associated with these installations.
Electric Vehicle (EV) Solutions: This includes the installation of Turnkey certificated charging stations and a cloud-based software platform for managing the EV charging ecosystem.
Energy Efficiency: Solutions focused on reducing energy consumption are available, such as updating existing building infrastructure like lighting and HVAC systems. These upgrades can also improve building comfort.
Water Management: Solutions to optimize water flow for cost savings and the use of smart metering to detect and prevent leaks are available.
Waste Management: We help businesses find the most effective waste and recycling solutions.
Communication Solutions
SD-WAN, replacing traditional routers to provide dynamic, policy-based application path selection across multiple WAN connections, increasing network resilience and bandwidth utilization. It simplifies network management through a centralized GUI, using multiple connections to enhance network resilience and backup in case of a primary connection failure. SD-WAN manages traffic for cloud-based applications and is particularly beneficial for businesses with branch/remote sites, multi-cloud environments, and experiencing latency issues.
Coaxial cables utilize electrical signals for data transmission, featuring a central copper core and metallic shielding to minimize interference.
Typically made of copper, they exhibit less signal loss and higher bandwidth, offering protection against EMI.
These cables are crucial for cable infrastructure, used with DOCSIS to deliver internet over existing "TV cable" infrastructure.
Cable
Fiber optic cables transmit data as light signals over long distances.
Enabling high-speed data connections for voice, internet, and broadcasting.
With faster speeds and lower signal loss than other methods, it comes with high cost limits.
Businesses mainly use fiber for dedicated Internet Access due to its superior quality of service.
Fiber
While utilizing electromagnetic waves transmitted from one location to another with Wireless or from one place on Earth to many stations within sight of a Satellite in orbit.
The Satellite/Wireless communications system links various points on Earth to sustain clear global telecommunication.
Satellite
Mobility & loT
Internet of Things IoT
Internet of Things (IoT) refers to the interconnected network of devices that communicate with each other and the cloud through advanced wireless technology. (WiFi)
We are dedicated to addressing the unique requirements of our clients across multiple sectors, including Retail, Manufacturing, Health Care, and Agriculture.
Our solutions extend beyond the office environments and warehouses, for example farmers increasingly leverage IoT to connect sensors, enabling the collection of essential metrics related to microclimate and ecosystem conditions, i.e, lighting, temperature, soil quality, humidity, CO2 levels, and pest infestations, facilitating improved agricultural practices.
vCom Lifecycle Management
Mobility involves overseeing a network infrastructure
along with its devices to ensure security and functionality, serving as the essential backbone for Businesses, from startups to large enterprises, of all industries!
Offering a comprehensive suite of services aimed at optimizing the management of your network and mobility infrastructure.
Our experienced project managers facilitate seamless onboarding and provide technical support across a range of technologies.
Supported by a team of skilled solution engineers and IT architects, committed to assisting you with solution design to enhance your infrastructure and improve operational efficiency.
Cloud Infrastructure
The cloud provides the infrastructure, flexibility, resilience, and cost models necessary to handle modern business challenges such as explosive data growth, the need for global accessibility, disaster preparedness, and the demand for agility and efficiency, making it where business should be to remain viable and competitive
Public Cloud
"Rented" space in a data center facility, utilizing one size fits all environments.
Let our Experts find the best solution for your needs.
Hybrid/Community Cloud
Share computing resources with multiple organizations for a cost-effective and scalable solutions while benefiting from regulated spaces ensuring HIPPA Compliance in the Medical field, FISMA covering industries in Finances, or even PCI DSS.
Private Cloud
Benefit from dedicated
computing resources for your organization.
Allowing for a tailored environment for your Business IT infrastructure.
Software as a Service
Dedication. Expertise. BI. Support.
Productivity, Business Applications, and IT Management
The cornerstone of cloud computing empowering organizations to access cutting edge software anytime, anywhere, Simply through a subscription!
Saas is evolving , making it important to stay informed and adapt cell strategies. With dedicated Experts in every field, we strive to find confident solutions.
With the ability to subscribe to a service that is continuously updated and maintained by a provider ensuring your business has access to the latest features and security. Ranging from Business Applications to CRM's to ERP's! Reach out for a free consultation and price comparison.
Starting with the Big Three in Software Collaboration tools!
ERP stands for Enterprise Resource Planning, which has been cultivated into a software system that helps organizations streamline their core business processes.
Giving departments like finance, HR, manufacturing, supply chain, sales, and procurement a unified view of activity and provides a single source of truth.
Where CRM's automate customer interactions and insights, ERP's automate business processes and operations. We offer the Apps & Resources designed for your teams social environment.
QuickBooks Online & Microsoft Dynamics- ERP
Ideal for networking-heavy businesses, consultants, and social selling teams. The "Nimble Prospector" browser extension offers instant access to contact history by hovering over a name online.
CRM for small businesses using Microsoft 365 or Google Workspace (especially powerful with Microsoft 365), Nimble unifies relationship management, combining CRM features with contact management, social media insights, sales intelligence, pipeline management, and marketing automation to deliver insights where your team works.
Nimble- CRM
Copper is designed for Google Workspace, integrating seamlessly with your existing Google tools like Gmail and Calendar. This eliminates manual entry and creates an instantly familiar experience with virtually no learning curve.
Copper automatically identifies leads, suggests contacts, and updates your sales pipeline in real-time, allowing you to manage your workflow directly from your inbox.
Ideal for agencies, tech startups, and professional services committed to the Google ecosystem, Copper is fast, sleek, and built to foster loyal customer relationships.
Copper- CRM
The LiveVox U-CRM (Unified CRM) is a contact-center-first database embedded within the LiveVox SmartReach platform. It eliminates complex integrations by unifying customer data directly with real-time communication channels.
Designed for high-velocity environments, U-CRM provides agents with a "single pane of glass," combining history, real-time interaction threads (voice, SMS, email, chat), and controls for a complete 360-degree customer view.
Ideal for high-volume contact centers, collections agencies, and sales teams requiring precise data and strict compliance (TCPA/FDCPA) management. Interaction Threading organizes every touchpoint into a single chronological conversation, enabling seamless agent and channel transitions.
LiveVox U-CRM
Customer Experience CX
All of the Customer Experience solutions you need to manage your business communications, along with Support and Experts in the field!
CX Capabilities
UCaaS
CCaaS
CPaaS
Voice
Telephony
Video & Audio conferencing
Messaging
Mobility
Customer contact solutions
Employee experience
Omnichannel comms
Quality management
Performance management
Workforce engagement
Outbound interaction
Customization capabilities
Rich Communication Services
Multimedia
Communication APIs
Additional CX Capabilities
Automation
Analytics
SMS
Self Service
Data Exchange
Business Process
Workflow
Repetitive Task Elimination
Standardization
Regulatory Compliance
Real-Time
Historical
Descriptive
Diagnostic
Predictive
Prescriptive
Cognitive
Marketing
Alert Notification
Event Management
Support
Sales
Surveys
Reminders
2FA / Confirmations
Managed & Pro Services
Since 2021 demand tripled for Managed services solutions, companies being able to provide their customers with value added services without drastically changing your own stable structure, became a must.
You know, we are living in a Market, where managed services and support were previously only offered by Large Managed Service Providers, losing end users.
Not Anymore! We make a goal to bring exemplary service to all users.
Expand your Team with SmartSupport, a service offered by AppDirect that provides level 1 help desk support for end-users.
AppDirect reports a high first call resolution rate of 96% and high customer satisfaction of 93%!
They handle over 100,000 annual end-user help desk service calls, and get better everyday.
A valuable add-on service that can offload basic IT support tasks from your team, providing timely and effective assistance to end-users, improving overall user satisfaction and freeing up IT resources to focus on more complex tasks.
SmartSupport
By, AppDirect
The Centralized/Virtual Network Operations Center (NOC)&(VNOC) team proactively monitor customer networks and devices 24x7x365 to ensure their availability and minimize downtime. They detect and resolve potential issues following ITIL (Information Technology Infrastructure Library) procedures to prevent disruptions to customer operations.
The Security Operations Center (SOC) acts as an extension of the customer's IT team, providing centralized control and visibility through a single pane of glass for network health monitoring.
Network Management & Monitoring Solution By, VEEUE
Hardware & Logistics Services
The massive shift to remote work has complicated IT asset management, creating hidden costs and security risks beyond hardware procurement. These issues lost productivity, security exposure, and operational friction mean demand a strategic approach.
30% of Company Hardware is Lost: In large organizations, 30% of IT assets are unaccounted for. This loss isn't just replacement cost; each "ghost" device is an unmonitored liability that expands the attack surface for data breaches.
Employees Waste $3,165 Annually on DIY IT: High-value employees waste 2-3 hours weekly fixing their own IT problems. This lost time is a significant, hidden productivity tax that results from lean IT departments.
Poor Offboarding Creates Security and Asset Risk: The industry average for retrieving equipment from offboarded employees is a dismal 50-60%. This failure, often due to a void between HR and IT, results in lost assets and sensitive data remaining on unmanaged devices.
Automation Provides Massive IT Efficiency Gains: Manual processes, like the 30 minutes it takes to provision one laptop, consume valuable IT time. Automation can dramatically improve IT support ratios from 1:300 to 1:2500, freeing professionals for strategic work.
The financial and security drains of manual IT asset management are no longer sustainable in a remote-first world. The market is shifting! 70% of organizations are predicted to adopt managed device lifecycle services by 2028. Leaders must modernize their IT operations quickly to maintain security, efficiency, and scale.
Artificial Intelligence (AI)
In today's organizations over 75% of workers use their own AI tools without IT oversight, risking compliance, data leaks, and security issues. Many companies lack AI risk management strategies. Using public AI models can expose sensitive data, raising privacy and compliance concerns.
By utilizing a secure Ai platform like Devs.ai through Bi101 gives Businesses a controlled platform to centralize AI activity, apply governance, eliminate shadow AI, and ensure safe, compliant usage.
The rapidly changing LLM landscape, with about two new releases weekly, makes it hard to track performance and manage outdated models. Devs.ai provides access to 30+ LLMs, continuously updating our library to offer all the latest LLMs under one plan, offering an LLM-agnostic approach for flexibility and a constantly updated library.
It is SOC 2 Type 1 and GDPR compliant, giving users control over their data with SSO verification and role-based access. On-prem options are available.
The no-code platform enables users of all levels to easily build and deploy AI agents, to make your workday more efficient & productive, and with an enterprise-first approach all tools are safe and compliant to use.
We offer our customers access to 30+ of the latest LLMs, but here are just the Top Five!
Omnichannel Virtual Agent | Agent Coaching | Interaction Summary | Sentiment Analysis | Predictive Analytics | And More Possibilities
Security
With the vast evolving landscape of Software & Technology, Security continues to be a priority. From keeping your customers information safe to providing a safe environment for your employees daily work loads.
We continue to partner with security professionals to uphold the best standards in Onsight and Cyber Security.
01
Email encryption at a touch-of-a-button with SendSecure, sending out encrypted emails with a push!
03
SIEM-Security Information & Event Management | UEBA-User & Entity Behavior Analytics
SOAR-Security Orchestration & Automation & Response | AI-Artificial Intelligence
04
CSPM-Cloud Security Posture Management | CASB-Cloud Access Security Broker
Container Security | Cloud Workload Protection
05
SOCaaS-Security Operations Center as a Service | Incident Response | Penetration Testing | vCISO-Virtual Chief Information Security Officer | Security Assessments | MDR-Managed Detection & Response
06
Email Security | MFA-Multi-Factor Authentication | SSO-Single Sign-On
User Training | CIAM-Customer Identity & Access Management
07
E/X DR-Endpoint/Extended Detection & Response | DLP-Data Loss Prevention
MDM-Mobile Data Management | Vulnerability Management
08
Firewall | SASE-Secure Access Service Edge | Operational Technology Security
ZTNA-Zero Trust Network Access | IPS-Intrusion Prevention System | DDoS Mitigation
